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Patient Feedback

Patients have a right to participate in decisions about their health care. If you are unhappy with any aspect of the service you receive, please discuss it with our Practice Manager. Also, please feel free to talk to your doctor or the receptionist or put it in writing if necessary. We are happy to receive constructive criticism.


If you feel you need to make a complaint to an outside agency, contact:

Health Complaints Commissioner

Level 26, 570 Bourke Street, Melbourne 3000.

Ph: 1300 582 113 (toll free) or email:

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Phone Calls, Emails and Test Results

If you wish to speak to your doctor please leave a message with reception staff. Our doctors try to return calls in their administration time in order to minimise delays in the waiting room. If your c

Your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available


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