FAQs

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FAQs

Sep 23, 2020
1 min

Do you send reminder letters?

Yes. We may send you a letter to remind you of a test or a service when it falls due. We do this routinely for Pap Smears, Blood tests,...

Sep 23, 2020
1 min

Do you administer vaccines?

Yes, we administer a number of types of vaccines. Childhood Immunisations Our Nurses provide routine childhood immunisations in line...

Sep 23, 2020
1 min

How long should I book for?

Standard/Short appointments: 5-15 minutes Long appointments 15-30 minutes We request that longer appointments are made for: Cervical...

Aug 31, 2020
1 min

Is an appointment required for repeat scripts or referrals?

A telehealth or in-person appointment is necessary for repeat prescriptions and referral letters. This is to ensure optimal patient care...

Aug 31, 2020
1 min

Can I call to get test results?

For test results please call our practice nurse Monday to Friday and they will be able to give you your test results over the phone. You...

Aug 31, 2020
1 min

Can I call my doctor?

If you would like to speak to your doctor please leave a message with reception staff. Our doctors would prefer to return calls in their...

Aug 31, 2020
1 min

Do you provide a translating service?

Translating services are available. If required, please speak to your doctor or reception staff. Dr Vicky Lim speaks fluent Cantonese and...

Aug 31, 2020
1 min

How can I provide feedback?

If there is any aspect of the service you receive that you are unhappy with, then please discuss this with our Practice Manager, Donna...

Aug 31, 2020
1 min

Do you provide home visits or after hours services?

After Hours Service For medical attention after hours, the following services are available: National Home Doctor Service Phone: 13 SICK...

Aug 31, 2020
1 min

Is there pathology on site?

Yes, Melbourne Pathology is on site. Melbourne Pathology is located at Harp Family Medical on the first floor. Please call in to...

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