Harp Family Medical

You can request a Repeat Script via HotDoc, with a 2-3 day turnaround. Fees apply. Alternatively, an in-person or telehealth appointment should be made with your Doctor. Repeat Referrals require an in-person or telehealth appointment.

If you wish to speak to your doctor please leave a message with reception staff. Our doctors try to return calls in their administration time in order to minimise delays in the waiting room. If your call is urgent, please explain the reason in case we need to interrupt a consultation. Emails are checked and replied to daily and forwarded to the relevant Doctor for action. Requests for appointments or prescriptions, etc, or urgent matters, should not be made via email. For tes

Patients have a right to participate in decisions about their health care. If you are unhappy with any aspect of the service you receive, please discuss it with our Practice Manager. Also, please feel free to talk to your doctor or the receptionist or put it in writing if necessary. We are happy to receive constructive criticism. If you feel you need to make a complaint to an outside agency, contact: Health Complaints Commissioner Level 26, 570 Bourke Street, Melbourne 3000

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Please speak to the Practice Manager if you would like to access your Records. We are happy to securely transfer your Records to your new GP Practice and we can import your records from a previous GP Practice. At this practice, we participate in

We're proud of our 2024 Patient Feedback results, with 96% of all patient ratings about the practice being good, very good or excellent. Read the full results by clicking below.

All the doctors we support are offering Flu Vaccines. Book online via HotDocs in one of our Flu Clinics.

Due to increased costs of operations and to ensure your doctor continues to provide you with safe and high-quality medical services, as of 1 July 2022, all of the doctors consulting at Harp Family Medical will be charging fees for consultations. For Pension-Card holders who were previously bulk-billed in most cases, this will be new. If you are a Pension Card Holder, your doctor will charge you a reduced fee of $75. What fees will my doctor charge? Each of the doctors consult

Due to the impact of COVID and influenza causing many staff shortages, their may be occasions where our phones will operate from:- 9am to 12.30pm 2.pm to 4.30pm Appointments can be booked online via HotDocs or our website. Appointments for COVID Vaccine Boosters can be made online.

Anyone with any respiratory symptoms or fever will be required to ring the Practice for an appointment and must provide a negative COVID Rapid Antigent Test (RAT) before being seen face-to-face by a Doctor. If you are recovering from COVID and require a review with your GP, please book a telehealth appointment only for a discussion with your GP. Everyone entering the Practice will be asked COVID screening questions and have their temperature checked.

We are currently providing Moderna Bivalent Spikevax Covid-19 vaccines only for those eligible for booster vaccines. For an appointment, please click on the "Book Online Now" box on the website to book an appointment in our COVID Clinics or you can book through the HotDocs App. Choose an appointment with:- Covid-19 Vaccine Provider 1 You must wait in the Practice 15-30 minutes after your vaccination. For the latest COVID health updates - https://www.health.gov.au

Yes. We may send you a letter on behalf of your doctor to remind you of a test or a service when it falls due. Your doctor may request that we do this routinely for Pap Smears, Blood tests, Annual health checks, Blood pressure reviews, Care plan reviews and some vaccinations. Please ask reception or your doctor if you would like to receive this service, or if you would prefer not to have a reminder letter sent. Please keep us informed if you change your address

The doctors operating from our practice administer a wide variety of vaccines. Childhood Immunisations Our Nurses provide routine childhood immunisations in line with the National Immunisation Program Schedule. Visits for routine childhood immunisations may be bulk billed by your doctor. Flu vaccine Annual flu vaccinations are available from approximately March each year. Appointments can be made with the practice nurse for these vaccinations or at one of our Flu Clinics

Standard/Short appointments: 5-15 minutes Long appointments 15-30 minutes Your doctor will generally require a longer appointment to provide you with the following services: Cervical cancer screening tests (Pap smear / HPV testing) A single, complex medical problem Mental health care plans Chronic disease management care plans Travel medicine consultations New patients with complex medical histories. Please note that if the time allocated for your appointment is not required,

Your doctor will be unable to provide you with repeat prescriptions or referral letters without an in-person or telehealth appointment to ensure they comply with their medico-legal obligations and to ensure you receive optimal patient care. Standard Consultation Fees may apply.

Your test results are generally able to be given over the phone on Monday to Friday. You may leave a message with your name and best contact number and your doctor or practice nurse will be able to return your call. Please allow 2 business working days for test results to be available.

If you would like to speak to your doctor please leave a message with reception staff. Your doctor may return your call outside of their consultation hours in order to minimise delays in the waiting room. If your call is urgent, please explain the reason in case we need to interrupt a consultation.

Translating services are available. If required, please speak to your doctor or reception staff. Dr Vicky Lim speaks fluent Cantonese and is happy to see patients who speak Cantonese.

If there is any aspect of the service you receive that you are unhappy with, then please discuss this with our Practice Manager, Donna Gervasoni. Also, please feel free to talk to your doctor or the reception staff or put it in writing if you would like. Your doctor is happy to receive constructive criticism. If you feel you need to make a complaint to an outside agency, contact the Health Services Commissioner through the below details: Level 26 570 Bourke Street Melbourne

After Hours Service For medical attention after hours, the following services are available: National Home Doctor Service Phone: 13 SICK (13 7425) A report from the treating Doctor will be sent to your usual GP with the treatment and management plan Home Visits During business hours, if you are immobile or too sick to come to the surgery, then your doctor may be able to arrange a home visit. The minimum fee for a business hours home visit that your doctor will charge is $1

Yes, Melbourne Pathology is on site. Melbourne Pathology is located at Harp Family Medical on the first floor. Please call in to reception and ask reception staff for directions. Thier opening hours are from: Monday to Friday 8:00am to 1:00pm